This privacy policy may be updated periodically and without notice. Any changes will take effect immediately from the publication of the new privacy policy on yeelenparapharma.com. However, we use your personal data in accordance with the policy in force at the time you submit the data. We will notify you of any material changes to our privacy policy and seek your consent where necessary and if it affects the purpose of collecting your personal data. In order to comply with the current regulations on the protection of personal data at all times, this privacy policy is reviewed annually by our services.

WHO IS RESPONSIBLE FOR THE PROCESSING OF MY PERSONAL DATA?

The controller is the company that defines for what purpose and how your personal data is used. Personal data collected on the website yeelenparapharma.com.

 

WHY DOES YEELEN COLLECT MY PERSONAL DATA?

Yeelen uses your personal data mainly for the following purposes:

Management of orders and customer relationship

We need the information that concerns you for the management of your orders and the consequences thereof (for example, deliveries, invoices, accounting and in particular the management of customer accounts, the management of the YEELEN loyalty programme, the follow-up of customer relationship such as satisfaction surveys, management of complaints and after-sales service, and selection of clients to carry out studies, surveys and product tests).

Payment of your orders

When you pay on Yeelenparapharma.com, your payments are secure. YEELEN does not collect your payment data but only a payment identifier and the first 6 and last 4 digits, as well as the type of your card so you will recognize the card that was used for payment. All of your bank details are collected solely by our PCI-DSS certified payment service provider to ensure secure payment process.

The personalization of our services and the messages we send you

Your data allows us to improve and personalize the services we offer and the communications we send you. For example, we can send you personalized emails or recommend products similar to those you have already purchased or consulted which match your interests.

Fight against Fraud

Yeelen may, depending on the results of the inspection carried out on the orders, take security measures, in particular it may request additional supporting documents. These measures will have the effect of suspending the execution of the order or cancelling it if the result of the analysis does not guarantee the security of the order.

WHAT PERSONAL DATA IS COLLECTED ABOUT ME?

What kind of data?

We collect and process your surname, first name, address, email address, password, phone number, order history, preferences and interests, products consulted, delivery incidents, and claims. Whether the data is mandatory or optional is indicated during collection using an asterisk. Some data is collected automatically because of your actions on the site, other information can be transmitted by partners.

When?

We collect the information that you provide us with, especially when:

  • You create your customer account on Yeelenparapharma.com
  • You place an order on Yeelenparapharma.com
  • You are browsing Yeelenparapharma.com
  • You contact our Customer Service
  • You write a comment

WHAT COOKIES ARE USED FOR TARGETED ADVERTISING?

We use tracking technologies including cookies to tailor advertising to your needs and interests on our websites or those of partners. We invite you to consult the Cookies section for detailed information on the use of cookies and other comparable technologies and to find out the options available to you.